Privacy Policy

Last updated: May 2026

Summit Health is committed to protecting the privacy of your personal information. This Privacy Policy explains what information we collect, how we use it, when and with whom we share it, and the steps we take to keep it safe.

The information we collect

We collect personal information that you provide directly to us, including:

Identifying information (name, date of birth, contact details)
Provincial health card information where applicable
Medical history relevant to the services we provide
Information about medications, allergies and prior healthcare
Payment information for non-covered services
Communications you have with our team

How we use your information

We use your personal information to:

Provide the healthcare services you request
Coordinate care with your other healthcare providers, with your consent
Communicate with you about appointments, test results and follow-up care
Process payments and insurance claims
Comply with legal and regulatory obligations
Improve our services through quality assurance review

How we share your information

We share your information only when necessary and only with your consent or as required by law. This may include:

Your prescribing physician or referring provider
Pharmacies preparing your medication
Diagnostic laboratories processing your tests
Patient support program sponsors, where you are enrolled in such a program
Provincial health authorities, where required by law (e.g., reportable diseases)

How we protect your information

Your personal health information is protected with industry-standard safeguards including:

Encrypted storage on Canadian-based servers
Role-based access controls
Regular security audits and staff training
PHIPA and Quebec Law 25 compliance

Your rights

You have the right to:

Access your personal health information held by Summit Health
Request corrections to information you believe is inaccurate
Withdraw consent for specific uses of your information (subject to legal limits)
File a complaint with our Privacy Officer or the relevant provincial regulator

Contact our Privacy Officer

To make a privacy request or report a privacy concern, contact:

Summit Health Privacy Officer
190 Sherway Drive, Suite 207
Etobicoke, ON M9C 5N2
Email: support@summithealth.ca
Phone: 1-888-224-8809

This policy may be updated periodically. Please check back for the most current version. Significant changes will be communicated to active patients.